Refund & Return Policy
At Carry My Paw, we want you and your pet to love your hoodie. If something isn't right, we're here to help.
14-Day Return Window
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, unwashed, in its original condition, and with any original packaging.
How to Start a Return
Email us at buzescupetra@gmail.com with your order number and the reason for your return. We'll reply with the return instructions and address.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping method, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at buzescupetra@gmail.com with photos, and we'll make it right with a replacement or full refund at no cost to you.
Non-Returnable Situations
Items that have been used, washed, damaged by the customer, or returned after the 14-day window may not be eligible for a refund.
Contact
Questions about a return? Email buzescupetra@gmail.com and we'll get back to you as soon as possible.